The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
If there any issues with your order, please make sure to use the Etsy conversation ("convo") feature for communication. Using the "Contact" feature will not guarantee that I will see your message.
International buyers are responsible for all additional customs, value added tax, fees, etc assessed by home country. Please note the standard international shipping time is about 2 weeks. If for some reason you have not received your order within 4 weeks please let me know right away. We have a 60 day window for filing a claim for lost packages.
Wire trees sculptures can be cleaned with "canned air" often used for cleaning computer keyboards. The stone based can be cleaned with a damp rag.